Question 1

What's included in the Ampere plan?

Accepted Answer

Ampere has one plan with two billing cadences. Monthly billing is $300/month and includes 30,000 credits per cycle. Annual billing is $3,000/year and includes 360,000 credits up front for the year. Both options unlock the full product — they only differ in cadence and the size of the included credit allowance.

Question 2

How much do I save with annual billing?

Accepted Answer

Annual billing works out to $250/month effective — about 17% less than month-to-month, or $600 saved over a full year. You also get the entire 360,000-credit allowance available immediately, instead of refreshing 30,000 per month.

Question 3

When am I charged?

Accepted Answer

Subscriptions are charged immediately at signup and then automatically at the start of each new billing period. One-time top-ups are charged when you confirm the purchase. Auto-recharges are charged whenever your balance crosses your trigger threshold, and never above your monthly cap.

Question 4

Is there a free plan or free trial?

Accepted Answer

Not at the moment. Both monthly and annual plans require an active subscription to start using Ampere. If you're evaluating Ampere for your team, please reach out at support@ampere.app and we'll help you get the most out of your first cycle.

Question 5

Do you offer enterprise or custom plans?

Accepted Answer

Our standard monthly and annual plans cover most teams. If you need custom invoicing, a higher credit ceiling, or specific contractual terms, please contact us at support@ampere.app and we'll work with you directly.

Question 6

What is an Ampere credit?

Accepted Answer

Credits are the unit of usage for everything Ampere runs on your behalf — chat with Joule (Ampere's AI agent), run 100+ AI tools and workflows, browser use sessions, and background AI tasks.

Question 7

What uses credits?

Accepted Answer

Credits are spent when you actively use Ampere — running an AI tool or workflow, sending Joule (Ampere's AI agent) a message, starting a remote browser session, or for select background AI work. Browsing your dashboards, reviewing past runs, and managing settings does not consume credits.

Question 8

Are credits per seat or shared across the organization?

Accepted Answer

Credits are shared across the entire organization. Every team member draws from the same balance, so you don't need to manage seat counts or split credits. Add as many teammates as you need and let them collaborate from one pool.

Question 9

Are included credits or purchased credits used first?

Accepted Answer

Included credits (from your subscription) are always used first. Once they're exhausted, purchased credits (from top-ups or auto-recharge) take over. Within each balance, credits closest to expiring are used first, so nothing is wasted.

Question 10

What happens if I run out of credits?

Accepted Answer

New AI runs pause until you buy more credits or your included credits refresh at the start of the next billing period. You'll keep full access to your history, settings, billing, and saved work — only new AI runs are paused. We'll show a low-balance warning before you run out so you can plan ahead.

Question 11

How do one-time top-ups work?

Accepted Answer

Top-ups are one-time credit purchases you can make any time you have an active subscription. They start at 20,000 credits for $100 and scale up to 1,000,000 credits for $5,000. You can pick a quick amount or use the slider to choose any size in between. Credits land in your balance immediately after checkout and roll over while your subscription is active.

Question 12

How does auto-recharge work?

Accepted Answer

Auto-recharge keeps your team running without interruption. You set three values: a balance threshold (when to trigger), a top-up amount (how much to buy), and a monthly cap (the maximum we'll spend per month). When your balance dips below the threshold, Ampere automatically tops up using your saved payment method — never above your monthly cap. You can change or disable it any time from the billing dashboard.

Question 13

What protections prevent unexpected charges from auto-recharge?

Accepted Answer

Auto-recharge has multiple safeguards. You set a hard monthly spend cap (anywhere from $100 to $5,000); we never charge more than that in a single calendar month. Each trigger only fires once per balance episode, so a single low-balance moment can't cause repeated charges. Auto-recharge also pauses automatically if your monthly cap is reached, your subscription becomes inactive, or your saved payment method fails. And of course, you can turn it off entirely whenever you want.

Question 14

Do unused credits roll over or expire?

Accepted Answer

Included credits (from your subscription) reset at the end of each billing period — any unused included credits don't carry over. Purchased credits (from top-ups or auto-recharge) roll over while your subscription is active and expire 12 months after their purchase date.

Question 15

How do I cancel or change my plan?

Accepted Answer

You can manage your subscription from the billing dashboard, which opens the secure Stripe billing portal. From there, you can cancel, change plan, update payment methods, or download invoices. Cancellations take effect at the end of your current billing period — you'll keep access until then and can reactivate any time before that date.

Question 16

What happens when I upgrade or downgrade?

Accepted Answer

Switching from monthly to annual is immediate — you're charged the annual amount on the spot, gain the new credit allowance, and your renewal moves to one year out. Switching from annual to monthly is scheduled to take effect at the end of your current annual term, with no mid-cycle refund. All plan changes happen through the billing portal.

Question 17

What happens to my credits if I cancel?

Accepted Answer

Included credits expire at the end of your current billing period as usual. Purchased credits aren't deleted — they're locked while you don't have an active subscription. If you reactivate later, your purchased balance becomes usable again, subject to the standard 12-month expiry from each credit's purchase date.

Question 18

Who can manage billing in my organization?

Accepted Answer

By default, only the organization owner can manage billing — buying top-ups, configuring auto-recharge, changing plans, or canceling. Owners can grant billing-admin access to specific teammates from the billing dashboard, so finance or operations teammates can manage spend without needing full owner privileges.

Question 19

Do you offer refunds?

Accepted Answer

Subscription fees and the included credits that come with them are non-refundable. For purchased credits, please contact support@ampere.app — we'll review on a case-by-case basis. If a charge is refunded by the payment provider or disputed by your bank, we automatically reconcile the affected credits with your account.

Question 20

How do I get help with billing?

Accepted Answer

Reach our team at support@ampere.app for any billing questions — refunds, invoices, plan changes, auto-recharge issues, or anything else. We typically respond within one business day.

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